Refund & Returns Policy

Effective Date: 25/07/2024

Thank you for shopping with IQOS Heets TEREA. We hope you are satisfied with your purchase. However, if you need to return a product or request a refund, please review our policy below.

1. Returns

1.1 Eligibility for Returns:

  • Products Eligible for Return: We accept returns on products that are unused, in their original packaging, and in the same condition as when you received them.
  • Timeframe: Returns must be initiated within [Insert number] days of receiving your order.

1.2 How to Return a Product:

  • Contact Us: Before returning any product, please contact our customer service team at sales@iqosheetsterea.com to obtain a Return Authorization Number (RAN) and return instructions.
  • Packaging: Ensure that the product is securely packed in its original packaging.
  • Shipping: Ship the product to the address provided by our customer service team. You are responsible for shipping costs associated with the return unless the product is defective or incorrect.

1.3 Non-Returnable Items:

  • Health and Safety: Due to health and safety regulations, we do not accept returns on products that have been opened or used.
  • Final Sale Items: Items marked as “Final Sale” or “Non-Returnable” cannot be returned or exchanged.

2. Refunds

2.1 Refund Processing:

  • Refunds on Returned Products: Once we receive and inspect your returned product, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase.
  • Processing Time: Please allow [Insert number] to [Insert number] business days for your refund to be processed after we receive the returned product. The time it takes for the refund to appear in your account may vary depending on your payment provider.

2.2 Exchanges:

  • Exchanges: We do not offer direct exchanges. If you wish to exchange a product, please return the original product and place a new order for the desired item.

3. Defective or Incorrect Items

3.1 Reporting Issues:

  • Contact Us: If you receive a defective or incorrect item, please contact our customer service team at sales@iqosheetsterea.com within [Insert number] days of receiving the product. Include your order number and a description of the issue.

3.2 Resolution:

  • Return Shipping: We will provide instructions for returning the defective or incorrect item, and we will cover the cost of return shipping.
  • Replacement or Refund: Once we receive the returned item, we will either send a replacement or issue a refund, depending on your preference and stock availability.

4. Cancellations

4.1 Order Cancellation:

  • Before Shipping: If you need to cancel an order before it has shipped, please contact us as soon as possible at sales@iqosheetsterea.com. We will do our best to accommodate your request.
  • After Shipping: Once an order has been shipped, it cannot be canceled. You will need to follow our return process if you wish to return the product.

5. Contact Information

For any questions or concerns about our Refund & Returns Policy, please contact us:

IQOS Heets TEREA
Email: sales@iqosheetsterea.com

Join Our Telegram Group